Our Team
The drivers, warehouse hands and coordinators behind every Forex Cargo box.
The People Behind Every Box
Behind every Forex Cargo box are real people, many of whom have spent years helping our customers, learning the journey and carrying the values of the business forward.
Long-Serving Staff
Many team members have been with Forex Cargo for years, some for decades.
Real Accountability
You're talking to someone who actually handles boxes for a living.
Two Countries, One Standard
Australian and Philippines teams held to the same expectations of care.
Our Own Customer Service Team
Our Australia and Philippines teams work together to help customers throughout their Forex Cargo journey. No scripts, no outsourced chat bots reading from a manual.
Who Looks After Your Box
A Forex Cargo box doesn't make its journey by itself. Behind every shipment are real people, and getting to know them is a good way to understand why families keep trusting us with something as personal as a box for home.
Our On-Road Specialists
The friendly face who arrives at your door to collect your box, treating it with the same care as if it were headed to their own family.
Warehouse Team
Receiving, scanning, weighing and preparing every box for its sea journey, making sure nothing is rushed or mishandled along the way.
Logistics Coordination
Coordinating containers, shipping schedules and paperwork behind the scenes, so your box makes its sailing date every single week.
Customer Service
Answering your calls and questions from the moment you book a pickup to the moment your box is marked delivered.
Philippines Network
Local agents and distribution partners who carry your box the final mile, right to your family's door.
Every person plays a part. Together, we are Forex Cargo.
Why Real People Matter More Than You'd Think
When something needs to be checked, chased up or explained, the person on the other end of the phone actually matters.
- Faster resolution when something needs attention
- Someone who understands what a balikbayan box actually means
- Continuity: the same faces and voices customers have known for years
- A team who take the responsibility of your box personally
The Team Doesn't Stop at the Warehouse Door
Meet the Philippines-based customer service team who pick up the story on the other side of the ocean.