Absolutely not! Forex take great pride in the fact that we DO NOT use any third parties when having our customers boxes delivered no matter which part of the Philippines it may be going to. This is to ensure the safety and security of the boxes we handle as well as the speed of our delivery. It means our costs may be higher doing it this way, but the security of our customer's goods is more important to Forex.

Yes we do! If you are interested to learn more about our Air Freight service click here

Yes you sure can, as long as the food items you are sending are non-perishable goods. For example: Canned goods and any food items which are not perishable such as confectionery and other dry foods (not containing dairy and not of animal origin) such as chocolate, cookies, biscuits & potato chips. Make sure you look at the best before dates on the food items and keep in mind that the goods you place in the box will have to travel a few weeks.

Food that are NOT allowed includes fresh or frozen meat, fresh fruits, fresh fish, these may NOT be brought into or sent to the Philippines as per the Department of Agriculture of the Philippines.

We have 2 sized boxes. One is the REGULAR box and the other is PREMIUM box.

The dimensions of these boxes are as follows:

REGULAR Box: 60cm x 53cm x 45cm

PREMIUM Box: 60cm x 53cm x 61cm

For view images of these boxes click here.

We have 2 sized Forex Boxes for you to choose from, a REGULAR and a PREMIUM box. Price would depend on a couple of things:

Where you are sending the box from?

Where you are sending the box to?

What size box you are sending? Regular, Premium or a non-Forex Box?

To get an indication on pricing click here: Sea Freight Price and Air Freight Price.

I am glad you asked! I would urge you to not compare Forex to other door-to-door companies on price alone. Compare us on value, same as you would when buying a car or even a pair of shoes. It's like this. You would not compare a cheap vehicle (without naming names) to a premium vehicle such as a Mercedes or BMW on price alone would you? And yet, they both have 4 tyres on the road and have seats inside the cabin. We all know that is pretty much where the similarities end and the whole range of differences begin.

Value is dependent on what is important to you, the customer.

Is knowing the items you are sending to your family and loved ones are safe and secure?

Having peace of mind for the weeks the box is in transit important to you or maybe you don’t mind worrying for the duration of that time if the box would get there at all? With Forex, because we do not have third party contractors delivering our customers’ boxes, you can have peace of mind that your boxes will be delivered on time and will be handled with care. Employees in the Philippines are well compensated and looked after which adds to the security and care of each box.

Is efficiency and speed important to you?

At Forex we ship out containers every single week, which means no boxes are left stored at the warehouse waiting for a period of time as they would with other companies. Processing and loading of boxes into container are efficiently done using barcodes which help with real-time tracking where you can be notified of any update or change of box status; or you can track the box at your own convenience through our website or phone app.

We also have a strong relationship with brokers and customs in the Philippines which means any issues that may occur are addressed and actioned quickly which makes it simpler and quicker for us to deliver.

Is convenience valuable to you?

We have invested heavily in setting up our very own call centre serving only Forex customers and our team are always eager and ready to assist you. This call centre is available between 9am and 6pm Monday to Friday.

With Forex, you are dealing with a company with a 5 STAR RATING when it comes to caring for our customers and providing highest level of safety, speed and convenience. It is easy for any business who has not invested in providing you (the customer) the ultimate value to simply lower their prices. After all, how else can they compete? So, like the buying a car scenario. Ask yourself - What is important to you?

Forex ships a minimum of one container every week. All boxes are bar-coded for faster processing and loaded carefully onto pallets and into containers at our Sydney Head Office. After the container is sealed, the container is picked up and delivered to the Forex Philippines warehouse where boxes are sorted and prepared for delivery around the Philippines. Vessels that leave Australia tranship to another port before reaching the Manila port as there are no vessels currently that travel direct to Manila..

Great ideas to send to your loved ones are Personal goods groceries such as:

• Canned goods such as Corned Beef, Tuna, Salmon, Baked Beans (check out specials at the groceries)
• Noodles
• Cereals
• Snacks such as Chocolates, biscuits (you know they loooove Tim Tams), Potato Chips
• Drinks such as Coffee, Tea, Powdered Milk
• New and used clothes. Don’t throw them away, we know that many times we give away or get rid of clothes locally which often still have tags on them. Give them to family and friend in the Philippines where you know they will be appreciated!
• New and used shoes.
• New and old computers, laptops, TV’s, gifts, ornaments, gifts, souvenirs (just to name a few) is valued and go a long way.

Forex will not accept the following: Illegal drugs, Firearms, Explosives, Motor vehicles, Motorbikes, Stolen goods, Flammable items, Cash, Very fragile items, Lewd, obscene and pornographic materials, People (Alive or Dead

Forex offers a secure and reliable Money Remittance service allowing you to send money to the Philippines fast, at a competitive rate and a low fee. From Credit to Accounts, Door-to-door and Billspay to Cash Pick Ups and more. To find out more about our money remittance service click here.

Forex has recently opened our very own Travel Agency where you and your friends can call us whenever you are thinking of travelling anywhere in the World. Please see our latest Stunning Deals for flights, accommodation and many more at Forex Travel Pty Ltd.

Forex is always looking for new and innovative products and services we can offer our valued customers and their friends, so please take a moment to register on this website and be a member so you don't miss out on our promos, specials events and more.

Most definitely we do! We accept custom boxes, no name boxes Kennards boxes or boxes from any competitor. We also accept goods which already have their own packaging (such as washing machine or TV for example). These are what we call CUSTOM SIZE boxes. We simply require dimension and item description to provide you a quote.

Because our charges are based on the volume of the item, we would need to know the 3 basic measurements to determine price (Length x Width x Height) in centimeters. We would also need to know the item, where the item is coming from and where you are intending to send it in the Philippines.

We accept CUSTOM size items, and yes, we can consolidate the items for you to ensure your items safety. For price of Forex packing service, feel free to call us on 02 8777 0000.

Yes, you sure can. We send lots of TV's for our customers all the time. Just note that before you do, make sure that the TV is Multi region system to ensure it will play back NTSC signal also. Most new TV's are compatible, but it is your responsibility to get the accurate information from the manufacturer. Although we handle these items all the time with the utmost care, we would require you to sign a waiver form.

Note: If you live outside of Sydney, it would be best to contact Forex to ensure the Forex representative in your local area accepts bigger items such as this. Transportation to Sydney may be an issue.

Absolutely! Many of our customers send white goods such as Fridge and Washing Machines to the Philippines. Simply ensure these goods are usable and the power will be compatible.

Note: If you live outside of Sydney, it would be best to contact Forex to ensure the Forex representative in your local area accepts bigger items such as this. Transportation to Sydney may be an issue.

Yes, come in and say hi. Feel free to use our packing equipment to pack your goods at our office. While you are here have a coffee on us. Click here to see our office address and operating hours.

There is no weight limit placed on boxes we accept from our customers. Simply keep in mind that the backs of our Forex representatives are also breakable, so let's be reasonable when sending goods that may be too heavy. Normally, for as long as you can move the box, our rep and his trolley should be able to manage.

Note: For very heavy boxes, we may need to ask for assistance from a male in the house.

If you would like to order a Forex Box for delivery to your home, simply use our Online Box Ordering System, use our Forex Cargo App or call us on NSW/ACT Phone: 02 8777 0000, SA/NT/WA Phone: 08 6393 7200, QLD Phone: 07 3463 8809, VIC/TAS Phone: 03 8736 7687 to speak to one of our Forex Box specialists.

Please note: A deposit of $10 per box is required (Regular and Premium Box) prior to or at the time of delivery of empty cartons. This deposit will be deducted from the balance to be paid upon pick up of your Forex Boxes.

No tax will be charged by customs in the Philippines is if you declare the goods to be used and not brand new and if the item is deemed to be for personal use not for sale or commercial items. Otherwise, yes there may a small tax incurred by Customs Philippines. If there is a charge, Forex will be notified by customs and we will contact the sender to settle the this before the box or item will be released.

As we are one group of Companies, Forex globally all use the one integrated system, so anything you need to know regarding your box can be answered here in our call centre. Besides, our Manila office is busy unloading containers, loading trucks and delivering our customers boxes and cannot be taking calls. Any questions which cannot be answered immediately will be followed up by our call centre staff and we will get back to you within the day.

Firstly, we suggest to always include a contact number (preferably mobile) so that our delivery team can contact the consignee if this occurs. Having this information on your declaration form and your box will alleviate any delays that will be caused by a non-delivery. If a contact number is unavailable, Forex will automatically try to re-deliver the box.

If after our team has tried to deliver 3 times without any luck, our office will contact the sender and advise them of the situation and ensure we deliver the box soonest.

Forex specialises in cargo which is sent only into the Philippines. If you need goods sent from the Philippines to Australia we would suggest for you to contact FedEx, UPS, or TNT.

We suggest you to be as detailed as possible when filling in the Packing List as this is your record of what is in the box, and this is what you are declaring to be the true contents to Forex and to Customs. We suggest that you have the Packing form next to you when packing the box and list down the contents as they go into the box.

Although we handle every box with care, there is always danger of breakage which may be due to stresses on the box during handling and transportation, therefore breakage of fragile may occur if not packed properly therefore items will not be covered by Forex. In saying that, many of our customers often include fragile goods in their boxes and have never had an issue. We label the box as fragile with our fragile packing tapes, we also ensure boxes are always handled with care both here in Australia as well as during delivery in the Philippines.

That is fine. We have made the box Packing List/Declaration available for you right here. Simply click here to download the form. Sea Freight Declaration Form & Air Freight Declaration Form. This will need to be filled and provided to our representative upon pick up of your box. Each Box must have one Declaration form per box.

Yes, as the Philippines is made up of thousands of islands, there a few places where it is simply too difficult or dangerous to get to. See this page which show the places currently not serviced by Forex

We always do our best to ensure all our customer’s boxes are loaded into the containers as quickly as possible. In saying this, please note that to be fair to all our customers, we load our containers in a ‘first-in, first-out’ basis. Because there is a high volume of boxes that arrive into our warehouses daily, containers fill up fast therefore boxes which arrive later than others may be allocated to the next scheduled shipping container automatically. But don’t worry, because we ship more frequently and containers are shipped on a weekly basis, these boxes will also be leaving quickly.